Frequently Asked Questions


How can I contact the customer support?

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You can contact us by emailing our support team directly at And we’ll respond to any kind of inquiries within 12 Hours.

When will my favorite products be back in stock?

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Due to Covid-19 it will take longer than usual and we can't make any estimates in todays situation, we ask for your understanding.

How does the 2 year warranty work?

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If the product is damaged or defective then you can contact us within the warranty period of 2 years and we will replace the product with no extra charges.

Safe shopping

Is it safe to order on JOYPURR?

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Yes, we use standard encryption technologies when transferring and receiving customer data exchanged on our website.


Do you ship to my country?

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We have four different zones that we offer shipping to. For more information on the shipping zones visit our shipping page.

Where do you ship from?

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We ship from our location in Boden, SWEDEN.

How much is the shipping cost?

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We offer free deliveries on orders above $195.

Otherwise, shipping fee will differ depending on the weight of your products, the distance between your home and the warehouse as well as your chosen shipping method.

To know the correct shipping cost you can check the cost for your particular order at checkout before purchasing the items.

How long are shipping times?

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It will depend on where you are located, so please allow for 1-4 business days from when you've placed your order.

During COVID-19 the shipping times might vary. Thank you for your understanding. For more information on COVID-19 visit our response page.

How can I track my order?

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Once your order is placed, we’ll send you an email with your order confirmation and shipping information including the tracking number.

Please note that it can take up to 1-3 business days for the tracking information to be updated.

You can also contact us with your order numbers and we’ll be happy to provide you with your tracking information and any other support you may need.


Are the products on JOYPURR eco-friendly?

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As a standard all of the products we sell and will sell are always

Are your products cruelty-free?

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Yes, all feathers and other animal products sold on JOYPURR are completely cruelty-free.

Returns & Refunds

What do you do with returned products?

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To avoid any cross-contamination between cats, we send the products straight to cat heaven.

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