FAQ
Frequently Asked Questions
How does the 2 year warranty work?
If the product is damaged or defective then you can contact us within the warranty period of 2 years and we will replace the product with no extra charges.
How long are shipping times?
It will depend on where you are located, so please allow for 1-4 business days from when you've placed your order.
Are the products on JOYPURR eco-friendly?
As a standard all of the products we sell and will sell are always eco-friendly.
Are your products cruelty-free?
Yes, all feathers and other animal products sold on JOYPURR are completely cruelty-free.
What do you do with returned products?
To avoid any cross-contamination between cats, we send the products straight to cat heaven.
Still need help?
Just explain your problem here and we'll get back to you within 12 hours.