Frequently Asked Questions

How does the 2 year warranty work?

If the product is damaged or defective then you can contact us within the warranty period of 2 years and we will replace the product with no extra charges.

How long are shipping times?

It will depend on where you are located, so please allow for 1-4 business days from when you've placed your order.

Are the products on JOYPURR eco-friendly?

As a standard all of the products we sell and will sell are always eco-friendly.

Are your products cruelty-free?

Yes, all feathers and other animal products sold on JOYPURR are completely cruelty-free.

What do you do with returned products?

To avoid any cross-contamination between cats, we send the products straight to cat heaven.

Still need help?

Just explain your problem here and we'll get back to you within 12 hours.

Contact form